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Shiseido: five ERP platforms consolidated onto one global SAP S/4HANA instance

Emphasys provided senior architecture support for Shiseido’s global SAP S/4HANA rollout, consolidating five separate ERP platforms onto a single global instance. Emphasys also redesigned the sales delivery flow, cutting transaction time from 2.5 hours to 27 minutes.

5 → 1

ERP platforms consolidated onto one global S/4HANA instance

APM + TPM

Sales delivery transaction time

Leaner estate

Redundant applications and solutions removed

Situation

The challenge

Shiseido was running its business across five separate ERP platforms and set out to consolidate them onto a single global SAP S/4HANA instance. A consolidation at this scale needed senior architecture leadership, a sound integration approach and a clear view of which applications should remain.

Task

What Shiseido asked for

Emphasys was engaged to provide senior architecture support to the global program, strengthen the integration team and find efficiency gains in the core sales delivery process.

Action

What Emphasys delivered

  • Senior solution architecture support across the global S/4HANA rollout
  • End-to-end review of the sales delivery operation flow, optimising each step of both the process and the solution
  • Integration resources deployed into the program team
  • Rationalisation of the application landscape, removing redundant applications and solutions

Result

The outcome

Shiseido moved from five ERP platforms to one global S/4HANA instance. The redesigned sales delivery flow now completes in 27 minutes, down from 2.5 hours, and the rationalised landscape removed redundant applications and solutions from the estate.

Frequently asked questions

What did Emphasys deliver for Shiseido?

Senior architecture support for Shiseido's global SAP S/4HANA rollout, optimisation of the sales delivery process, integration resources, and rationalisation of the application landscape.

How many ERP platforms did Shiseido consolidate?

Five separate ERP platforms were consolidated onto a single global SAP S/4HANA instance.

How much faster is Shiseido's sales delivery process?

Transaction time fell from 2.5 hours to 27 minutes after Emphasys optimised each step of the process and the solution.

At a glance

Client

Shiseido

Industry

Beauty and personal care

Scope

Global

SAP solutions

SAP S/4HANA

Emphasys services

Senior solution architecture, process optimisation, integration resourcing, application landscape rationalisation

Related services

  • SAP S/4HANA advisory and architecture
  • Business process transformation
  • Enterprise architecture

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About Emphasys

Emphasys is an Australian SAP Gold Partner specialising in business process transformation, enterprise architecture with SAP LeanIX, process mining and business process management with SAP Signavio, and SAP S/4HANA Cloud. Emphasys is ISO 9001 certified.

Published by Glynn Williams, Founder and CEO, Emphasys. Last updated October 2026

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Planning an S/4HANA consolidation?

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Book a conversation