At Emphasys, we truly care about our customers and strive to give them the best possible experience. We take pride in offering personalised services that go above and beyond what is common in the marketplace. We believe that every customer is unique and we take time to understand their specific needs. Our goal is to build strong, long-lasting relationships with our customers and earn their trust by consistently delivering exceptional service. Our success is intricately linked with that of our customers.
Customer Reference: François Keet, Vice President, Head of Global Business Transformation, Shiseido Co., Ltd.
"In 2019, I initiated FOCUS (First, One Connected and Unified Shiseido), a multi-year global business transformation program aimed at standardizing data, optimizing processes, and enhancing analytics. At the heart of FOCUS is the implementation of a single global instance of SAP S/4HANA, connecting people and technology across six regions and servicing customers in over 120 countries.
We partnered with Emphasys to optimize the enterprise architecture and integration of this highly complex S/4HANA program, which involved high transaction volumes and coordination across multiple time zones. Emphasys brought deep expertise and the practical know-how (e.g. middleware, coding, sizing, BTP, etc.) to optimize our technical SAP system landscape. Their team’s dedication and professionalism were instrumental in ensuring seamless collaboration and smooth operations throughout the transformation.
Emphasys provided expert advice and technical solution optimization that helped us align global systems, streamline processes, and reduce sales order processing time by 69%—a significant efficiency gain. Their contribution was vital to the success of FOCUS and to advancing Shiseido’s ambition to become a truly data-driven, globally connected organization."
François Keet
Vice President, Head of Global Business Transformation
Shiseido Co., Ltd.
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