Please call or email our support team
At Emphasys, our customer support team is proudly based in Sydney, providing responsive, local assistance to customers across Australia and New Zealand. Unlike offshore call centres, you’ll speak with knowledgeable consultants who understand the local business environment, SAP landscape, and your specific needs. Whether you need technical support, licensing assistance, or expert advice, our ANZ-based team is committed to delivering fast, personalised service when you need it most.
Emphasys provides more than just technical support—we deliver a complete customer success experience. Our dedicated back office team ensures seamless management of licensing, renewals, customer administration, and service coordination, allowing your business to operate without disruption.
Our Email Support Centre offers responsive email support, expert troubleshooting, and guidance from experienced SAP professionals who understand your environment. We also provide tailored user training and knowledge transfer to help your team maximise the value of your SAP solutions and software investments.
From day-to-day support requests to customer onboarding and ongoing education, Emphasys is committed to delivering reliable, professional service across Australia and New Zealand.
Emphasys provided expert advice and technical solution optimization that helped us align global systems, streamline processes, and reduce sales order processing time by 69%—a significant efficiency gain. Their contribution was vital to the success of FOCUS and to advancing Shiseido’s ambition to become a truly data-driven, globally connected organization.”
François Keet
Vice President, Head of Global Business Transformation
Shiseido Co., Ltd.
We auto respond immediately, we allocate to a solution contributor within 12 hours and contact you back within 14 hours.
Our support team is available Monday to Friday 9am - 5pm, Sydney Time.
